Shipping, Return and Refund Policy

Refund and Cancellation Policy

1. Order Cancellations
Orders may be canceled before they are dispatched. To cancel an order, please contact us as soon as possible via +91 9972253586 or thewinterwishstore@gmail.com with your order details. Orders cannot be canceled once they have been shipped.

2. Refunds
Refunds are available under the following conditions:

Defective Product: If you receive a product that is defective or damaged, you may request a refund by contacting us within 7 days of delivery.
Incorrect Product: If the item delivered does not match the product ordered, you may request a refund or replacement.

3. Return Process
To initiate a return, please reach out to our customer support with details of the issue, and we will provide you with instructions for returning the product. Returns must be made within 7 days of receiving the item, and the product must be unused and in its original packaging.

4. Return Shipping
Customers are responsible for covering the shipping costs for returns, except in cases where the product is defective or incorrect due to our error.

5. Refund Processing Time
Once the returned product is received and inspected, we will process your refund. Refunds are typically processed within 10-14 business days and will be credited back to the original payment method.

6. Non-Refundable Items
Certain items, including perishable goods, customized products, and items marked as “final sale,” are not eligible for refunds.

If you have questions or concerns about our refund policy, please contact us via +91 9972253586 or thewinterwishstore@gmail.com.